Legal

Zencoder Acceptable Use Policy

Last Updated: February 27, 2025

This Acceptable Use Policy ("AUP") sets forth the requirements and restrictions governing access to and use of Zencoder (the "Service"), provided by For Good AI Inc. dba Zencoder Inc. ("Company"). The Service may be provided: (i) directly under Company's standard Terms of Service; (ii) pursuant to a separate enterprise master agreement or similar contract executed between Company and a Customer entity ("Enterprise Agreement"); or (iii) in accordance with terms made available to the Customer via an authorized reseller, channel partner, or other third party (each an "Authorized Provider"). All such applicable terms and conditions (collectively, the "Governing Terms") are incorporated by reference into this AUP. In the event of any conflict between this AUP and the Governing Terms, the more restrictive provision shall control. By accessing or using the Service, all end users (collectively, "Users") are deemed to have accepted and agree to comply with this AUP.

  1. Purpose and Scope
    1. 1.1 The Service uses generative AI to assist with coding, content creation, unit test generation, and related tasks. This AUP establishes guidelines to promote legal, ethical, and responsible use of the Service, and any code or content prompted to the Service ("Service Input") or generated through the Service ("Service Output").
    2. 1.2 Supplement to License Restrictions. Nothing in this AUP shall be construed to limit or negate any License Restrictions or other obligations set forth in the Governing Terms. Instead, this AUP imposes additional requirements on Users' behavior and the manner in which the Service, Service Input, and Service Output may be used.
  2. Prohibited Content & Activities
    1. 2.1 Unlawful or Harmful Code or Content
      • The Service must not be used to generate, support, or facilitate code or text that is unlawful, obscene, violent, hateful, harassing, sexually exploitative, or in violation of other's privacy rights—or that incites the same.
      • Users shall refrain from engaging in any activity that violates applicable laws or regulations, including but not limited to those related to data protection, intellectual property, or export controls.
      • Any use of the Service to encourage, enable, or assist in criminal or unlawful conduct is strictly prohibited, even if the generated code itself is not explicitly illegal to possess.
    2. 2.2 Malicious or Unauthorized Code and Exploits
      • Generating, distributing, or embedding code that is designed to disrupt, damage, or gain unauthorized access to systems (e.g., viruses, trojans, worms, keyloggers) is prohibited.
      • Any attempt to develop automated exploits, backdoors, or other tools primarily intended for malicious use is disallowed.
      • Using the Service to identify or exploit software vulnerabilities in an unethical or unauthorized manner is disallowed.
      • Legitimate security testing (such as penetration testing or vulnerability scanning) may only be conducted with explicit authorization from the relevant system owners and in compliance with all applicable laws and regulations.
      • The Service must not be used to produce code or instructions aimed at unlawful network intrusion, privilege escalation, or bypassing security measures without permission from the owner of the targeted system.
      • Any activity designed to disrupt or compromise the integrity or availability of data, systems, or networks—unless expressly authorized—is prohibited.
    3. 2.3 Third-Party Intellectual Property. Users shall not prompt or otherwise utilize the Service to reproduce or misappropriate copyrighted code, patented processes, or other proprietary works without proper authorization. If the Service Output contains references to or snippets of third-party IP, additional human review and permission may be necessary prior to use or distribution.
  3. Best Practices and Usage Hygiene
    1. 3.1 Human Review. All Service Output is intended as assistance or guidance and may contain inaccuracies, incomplete logic, or references to unauthorized third-party materials. Users are strongly advised to review, test, and validate any Service Output before deploying it or distributing it to third parties.
    2. 3.2 Code Quality and Security. Prior to integration into production environments, Users should ensure that all generated code meets its own or organization's necessary security, reliability, and compliance requirements. This may include running security scans, checking for license compliance, reviewing performance, and conducting functional tests.
    3. 3.3 IP Verification. When Service Output includes suspected third-party code, designs, or other proprietary information, Users should verify permissions and obtain any necessary licenses before incorporating such Service Output into products or solutions.
    4. 3.4 Ethical and Professional Standards. Users are encouraged to apply industry-accepted standards for coding, documentation, and project governance. Any usage of the Service that may adversely affect safety, human rights, or ethical norms is strongly discouraged and may be deemed a violation of this AUP.
    5. 3.5 Third-Party Policies. The Service may include access to services provided by third parties, in which Users may not use the Service in a manner that violates additional policies: (a) Anthropic Usage Policy; (b) Anthropic Supported Regions Policy; and/or (c) OpenAI Usage Policy.
  4. Updates to the AUP
    1. Company reserves the right to modify or update this AUP at any time and will notify Users by posting a revised version on https://zencoder.ai/legal/acceptable-use-policy. Continued use of the Service following any update constitutes acceptance of the revised AUP. Where required by law, material changes shall be communicated in accordance with the Governing Terms or other applicable terms.
  5. Enforcement
    1. Violations of this AUP may result in immediate suspension or termination of access to the Service, in addition to any other remedies available under the Governing Terms or in law or equity. Company reserves the right, but is not obligated, to monitor content and investigate any potential misuse. Company may report any activity that appears to violate law or regulation to appropriate authorities without further notice to the User.
  6. Contact and Reporting
    1. To report suspected violations of this AUP or to seek clarification regarding its terms, please contact Company at support@zencoder.ai. Company will review and investigate all reported violations, taking any actions deemed appropriate under this AUP and the Governing Terms.