NOTICE: These Terms of Service govern only Your use of the Zenflow Desktop Application. If You also use Zencoder's hosted services or other products, those are governed by separate Terms of Service or master service agreements, as applicable. These Terms do not govern Your use of any other Zencoder products or services.
ENTERPRISE USERS: If You or Your Organization have an existing MSA or written agreement with For Good, that agreement controls Your relationship with Us. These Terms serve only as supplemental terms for desktop application features not addressed in Your existing agreement and cannot expand Your obligations under that agreement.
The following terms "For Good", "We", "Us" or "Our" shall mean For Good AI Inc. (dba Zencoder Inc.).
The following terms "You" or "Your" refers to the individual person, company, entity or organization that is using the Application (defined below).
For Good and You may be referred to in these Terms each as a "Party" and collectively as the "Parties".
All other defined terms shall be capitalized and bolded for easy reference.
THESE TERMS OF SERVICE ARE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND FOR GOOD AI INC. SECTION 9 OF THESE TERMS CONTAINS IMPORTANT CLAUSES THAT AFFECT YOUR RIGHTS, INCLUDING A BINDING ARBITRATION CLAUSE AND WAIVERS OF YOUR RIGHT TO PURSUE A CLASS ACTION LAWSUIT OR A JURY TRIAL. BY DOWNLOADING, INSTALLING, ACCESSING, OR USING THE ZENFLOW DESKTOP APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, OUR ACCEPTABLE USE POLICY, AND OUR PRIVACY POLICY (COLLECTIVELY, "THESE TERMS"), INCLUDING ANY CHANGES MADE IN ACCORDANCE WITH THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, CANNOT MEET THE RESPONSIBILITIES OUTLINED BELOW, OR ARE IN BREACH OF THESE TERMS, YOU DO NOT HAVE PERMISSION TO USE THE APPLICATION.
1. Application
1.1 License Grant. Subject to Your compliance with these Terms, We grant You a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the Zenflow desktop application (the "Application") solely for professional development purposes. The Application includes its features and functionalities, including any updates thereto, but does not include "Third-Party Products" as defined in Section 10.3. Certain features of the Application may require authentication with a Zencoder account, as indicated within the Application interface. This license does not grant You any rights to Our Technology (defined below), source code, or intellectual property beyond the specific right to use the Application as expressly permitted herein. We reserve the right, in our sole discretion, to immediately suspend all or part of the Application, or terminate them, with or without notice to You.
1.2 Beta Services. We may offer software, services, or features of the Application that are in alpha, beta, evaluation, trial, or pre-release form ("Beta Services") as part of the Application; in which case the following terms shall apply. You acknowledge and agree that Beta Services, if any, are provided to You on a temporary basis, are not generally available, and are provided "AS-IS" and "as-available" without any warranties of any kind, express or implied. We have the sole discretion in deciding whether to continue offering Beta Services, if any, and may change or terminate any Beta Services at any time for any reason. We are not responsible for Your use of or reliance on Beta Services and any information that You provide or make available during the trial or beta service may be permanently deleted.
2. Application Access and Accounts
2.1 Application Access. You may download and use the Application with or without creating a Zencoder account. Basic features of the Application are available without authentication, while additional features require authentication with a Zencoder account. We reserve the right to modify, limit, or discontinue any features of the Application, including basic features available without authentication, at any time with or without notice.
2.2 Account Types. If You choose to create a Zencoder account for use with the Application, Your account may be designated as either a "Free Account" or "Paid Account" based on Your subscription status with our hosted services platform. The availability of certain Application features may vary based on Your account type, as indicated within the Application interface.
2.3 AI Provider Integration. Certain features of the Application utilize artificial intelligence services provided by third parties, including OpenAI, Anthropic, Google, and other AI providers ("AI Providers"). When You use AI features: (a) Your prompts and code inputs are transmitted directly from Your device to the AI Provider You select; (b) AI-generated outputs are returned directly from the AI Provider to Your device; (c) Your use of AI features is subject to the terms of service and privacy policies of the applicable AI Provider; (d) We are not responsible for the AI Provider's handling of Your data or compliance with their terms; and (e) You may configure the Application to use Your own API credentials with supported AI Providers ("BYOK"), in which case You are solely responsible for all usage, billing, and compliance obligations with that AI Provider.
2.4 Feature Modifications. We may modify, update, limit, suspend, or discontinue any features or functionality of the Application at any time, including features available without authentication, with or without prior notice. We are not liable for any modifications to or discontinuation of Application features.
2.5 Third-Party Integration. The Application may integrate with third-party development tools, IDEs, and services. When such integrations are enabled, Your use of those third-party services is governed by their respective terms of service and privacy policies, and we disclaim all responsibility for such third-party services.
3. Term & Termination
3.1 Term. These Terms are effective upon Your acceptance of these Terms as presented during the Application setup process, and will continue until terminated in accordance with Section 3.2.
3.2 Termination by You. You may terminate these Terms at any time by uninstalling the Application and ceasing all use. If You have a Zencoder account, any subscription-related matters (including subscription periods, renewal periods, associated taxes and fees) are governed by the applicable Zencoder Terms of Service or MSA for Your account.
3.3 Termination by Us. We may terminate Your right to use the Application immediately if: (a) You breach these Terms; (b) We are required to do so by applicable law; or (c) We discontinue the Application. We may also terminate these Terms for any reason with thirty (30) days' notice.
3.4 Effect of Termination. Upon termination: (a) Your license to use the Application immediately ends; (b) You must cease all use and uninstall the Application; (c) Your Local Content remains on Your device and under Your control; and (d) termination of these Terms does not affect any separate Zencoder account or subscription You may have for our hosted services. The following provisions survive termination: Section 3.4 (Effect of Termination), Section 4 (Mutual Proprietary Rights), Sections 5.2.2-5.2.3 (Acceptable Use and Content Responsibility), Section 6 (Warranties and Disclaimers), Section 7 (Indemnification), Section 8 (Limitation of Liability), Section 9 (Governing Law, Waivers, and Arbitration), and Section 10 (Miscellaneous Provisions).
4. Data Handling and Proprietary Rights
4.1 Your Local Content and Data Processing. Your code, prompts, and AI-generated outputs ("Your Local Content") remain stored locally on Your device and are not transmitted to or stored on our servers, except as described in Section 2.3 regarding AI Provider integration. We do not collect, access, store, or claim any rights to Your Local Content. You retain full ownership and responsibility for all Your Local Content, including both input (Your code, prompts, and other content you provide) and output (AI-generated responses and code suggestions returned to your device through the Application).
4.2 Usage Data Collection and Rights. Whether or not You create a Zencoder account, we collect usage analytics and telemetry data to improve the Application, understand usage patterns, and enhance performance ("Usage Data"). Usage Data may include feature usage statistics, performance metrics, error logs, and similar technical information, but explicitly excludes Your Local Content. If You create an account, we may also collect optional contact information (such as name and email address) that You choose to provide, but this will not be considered Usage Data. We own all rights to Usage Data and may use it to provide and improve the Application, enhance our services generally, and create reports that cannot be associated with You or any specific user.
4.3 Feedback. If You choose to provide optional suggestions, ideas, recommendations, bug reports, corrections, Output ratings, or other feedback regarding the Application ("Feedback"), We, in our sole discretion, are free to reproduce, make, use, create derivative works of, publicly perform, display, import, transmit, distribute, license, sell, offer to sell, or otherwise dispose of such Feedback, without payment of compensation or any other obligation of any kind to You. We are also entitled not to use Your Feedback for any or no reason.
4.4 Intellectual Property Rights. You acknowledge that the Application and Our Technology (defined below), to which You will be given access under these Terms, are covered by or subject to IP Rights (defined below) owned by Us, and We do not convey to You any rights of ownership in or related to the Application, Our Technology, or the IP Rights owned by Us and Our suppliers. You further acknowledge that Our business model, including the pricing of Our Application or our decision to provide the Application to You at no charge, is based on: (a) Us retaining sole and exclusive ownership of all IP Rights in the Application and Our Technology; and (b) Us providing to You a limited license to use the Application and Our Technology in accordance with the limitations set forth in these Terms. "IP Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, registrations, derivatives thereof, and forms of protection of a similar nature anywhere in the world. "Our Technology" means Our proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information).
5. Mutual Responsibilities
5.1 Our Responsibilities. We shall use commercially reasonable efforts to maintain the security and integrity of the Application.
5.2 Your Responsibilities.
5.2.1 Minimum Age. You must be at least the greater of (i) 18 years of age, or (ii) the age of majority in Your jurisdiction of residence, to access and/or use the Application.
5.2.2 Acceptable Use. You agree to access and/or use the Application for professional development purposes, in compliance with these Terms and Our Acceptable Use Policy, which applies to all users regardless of Zencoder account status. Additionally, You shall not: (a) decompile, disassemble, reverse engineer, or attempt to discover the underlying source code or structure of the Application; (b) modify, adapt, create derivative works of, translate, or otherwise alter any aspect of the Application; (c) use any automated means (including bots, scripts, or similar technologies) to access or interact with the Application, except as expressly permitted; (d) interfere with, disrupt, or attempt to gain unauthorized access to the Application or its underlying systems; (e) use the Application to generate, distribute, or facilitate malicious code, viruses, or other harmful software; (f) resell, sublicense, distribute, or otherwise commercially exploit the Application without Our written consent; or (g) use the Application in violation of applicable laws or in any manner that could damage, disable, or impair the Application.
5.2.3 Content Responsibility. By using the Application, You agree that You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Your Local Content.
5.2.4 Geography. If the Application or any portion thereof are determined to be illegal under the laws of the country in which You are located, You must refrain from using the Application.
6. Warranties and Disclaimers
6.1 Warranties. Each Party represents and warrants that it has the legal power and authority to enter into these Terms. Additionally, by using any portion of the Application, You represent and warrant that to Us: (a) You are at least 18 years of age; (b) You will only access and use the Application in compliance with these Terms and any and all applicable law(s); (c) Your Feedback (if any) and Your Local Content is not libelous, defamatory, obscene, indecent, harassing, hateful or violent; (d) Your Local Content is not intended to harm Us or any third party; (e) You have all requisite consents, rights and authority to use Your Local Content and its use does not violate these Terms, the rights of a third party, or any and all applicable law(s); (f) Your Local Content does not include viruses or other harmful codes; and if You are entering into these Terms on behalf of Your company, entity, or organization ("Organization"), then (g) You are authorized to bind the Organization to these Terms, (h) Your acceptance of these Terms is binding to the Organization, and (i) references to You will also include the Organization.
6.2 Disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT THE APPLICATION, INCLUDING ALL MATERIALS, CONTENT, AND OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE." FOR GOOD, ITS AFFILIATES, SUPPLIERS, AND ITS LICENSORS MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, AND ANY WARRANTY ARISING OUT OF THE COURSE OF DEALING, USAGE, OR TRADE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DO NOT WARRANT THAT THE APPLICATION, INCLUDING OUTPUT OR ANY MATERIALS OR CONTENT OFFERED ON OR THROUGH THE APPLICATION, ARE ACCURATE, COMPLETE, ERROR-FREE, WILL BE FREE OF CONTENT THAT INFRINGES THIRD PARTY RIGHTS, OR WITHOUT VIRUSES OR OTHER HARMFUL COMPONENTS NOR DO WE WARRANT THAT THE FOREGOING ISSUES (IF ANY) WILL BE CORRECTED. BY ACCESSING AND USING THE APPLICATION, YOU AGREE THAT YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM USING OUTPUT GENERATED FROM THE SERVICE AND IT IS YOUR SOLE RESPONSIBILITY TO REVIEW THE ACCURACY AND APPROPRIATENESS OF THE OUTPUT BEFORE YOUR USE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOR GOOD EXPRESSLY DISCLAIMS ALL WARRANTIES AND LIABILITY RELATED TO THIRD-PARTY PRODUCTS INCLUDING ANY CONTENT RECEIVED FROM THIRD-PARTY PRODUCTS.
7. Indemnification
To the fullest extent permitted by applicable law, You are responsible for Your use of the Application and You shall indemnify, defend, and hold harmless For Good and its subsidiaries, affiliates, successors, assignees, and their respective shareholders, directors, employees, consultants, and agents from and against any liabilities, costs, damages, fees, or claims made or brought by a third party arising out of: (a) Your Input; (b) Your use of Output; (c) Your use of the Application in violation of these Terms; (d) Your failure to comply with applicable law, including with respect to export law; or (e) Third-Party Products.
8. Limitation of Liability
8.1 Exclusion of Consequential and Related Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL FOR GOOD OR OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, SUPPLIERS OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) IN CONNECTION WITH THESE TERMS, YOUR ACCESS TO OR USE OF THE APPLICATION OR THIRD-PARTY PRODUCTS, THE OUTPUT OR ANY MATERIALS OR CONTENT MADE OR PROVIDED ON OR THROUGH THE APPLICATION OR THIRD-PARTY PRODUCTS, OR YOUR INABILITY TO ACCESS OR USE THE APPLICATION, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.
8.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY OF ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, YOUR ACCESS TO OR USE OF THE APPLICATION OR THIRD-PARTY PRODUCTS, THE OUTPUT OR ANY MATERIALS OR CONTENT MADE ON OR THROUGH THE APPLICATION, OR YOUR INABILITY TO ACCESS OR USE THE APPLICATION OR THIRD-PARTY PRODUCTS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO FOR GOOD FOR ACCESS TO AND USE OF THE APPLICATION IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM, OR (B) $100.00 USD. THE FOREGOING LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY.
9. Governing Law, Waivers, and Binding Arbitration
9.1 Governing Law and Venue. These Terms and any disputes arising out of or related hereto shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflicts of laws rules, the United Nations Convention on the International Sale of Goods, or the Uniform Computer Information Transactions Act. Both Parties consent to the exclusive personal jurisdiction and venue in the State and Federal courts within Santa Clara County, California, U.S.A. for resolution of any lawsuit or court proceeding permitted under these Terms. Notwithstanding the foregoing, Parties will act in good faith to resolve any disputes.
9.2 Waiver of Jury Trial. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FOR GOOD ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY IN THE EVENT OF A DISPUTE. EACH PARTY HEREBY WAIVES ITS RIGHT TO A TRIAL BY JURY FOR DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE APPLICATION, INCLUDING WITHOUT LIMITATION COUNTERCLAIMS REGARDING SUCH DISPUTES. THE WAIVER IN THE PRECEDING SENTENCE APPLIES REGARDLESS OF THE TYPE OF DISPUTE, WHETHER PROCEEDING UNDER CLAIMS OF CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY.
9.3 Waiver of Class Action. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO PARTICIPATE IN A CLASS ACTION IN THE EVENT OF A DISPUTE RELATED TO THESE TERMS, THE APPLICATION OR THIRD-PARTY PRODUCTS. NEITHER PARTY SHALL BRING OR PARTICIPATE IN ANY CLASS ACTION OR OTHER REPRESENTATIVE PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS, THE APPLICATION OR THIRD-PARTY PRODUCTS. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND FOR GOOD EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
9.4 Binding Arbitration. You and For Good each agree to resolve any claim, dispute, or controversy arising out of or in connection with or relating to these Terms, the Application or Third-Party Products by binding arbitration via JAMS (www.jamsadr.com). The arbitration proceeding will be conducted in English and take place in Santa Clara County, California. Each Party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance to JAMS rules. The arbitrator's award will include costs of arbitration, reasonable attorneys' fees and reasonable costs for expert and other witnesses. Any judgment on the arbitrator's award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing provisions on binding arbitration, You acknowledge and agree that For Good is entitled to seek injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened breach of security of Our Technology or violation of our proprietary rights.
10. Miscellaneous Provisions
10.1 Entire Agreement. These Terms constitute the entire agreement between the Parties regarding Your use of the Application and associated Third-Party Products, and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. The Parties are not relying and have not relied on any representations or warranties whatsoever regarding the subject matter of these Terms, express or implied, except for the representations and warranties set forth in these Terms.
10.2 Additional Terms. Your use of the Application may be subject to additional terms, documentation and policies applicable to the Application that We post online or in the Application, including but not limited to our Privacy Policy and Acceptable Use Policy ("Additional Terms"). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.
10.3 Modifications. We may change these Terms from time to time. It is Your responsibility to check these Terms periodically for changes. Non-material revisions will be effective immediately upon publication at https://zencoder.ai/terms-of-service-zenflow. Material changes will be effective thirty (30) days after posting online or upon written notice to You. If You do not agree to the modified terms, You should immediately discontinue Your use of the Application.
10.4 Assignment. You may not assign any of Your rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of Us. We may assign these Terms and all rights granted under these Terms at any time without notice or consent.
10.5 Export Regulation. The Application is subject to U.S. export control laws administered by the Bureau of Industry and Security of the U.S. Department of Commerce and economic sanctions laws administered by the Office of Foreign Assets Control of the U.S. Department of Treasury. You will not access or use the Application if You or any Authorized Users are in any jurisdiction in which the provision of the Application, software, or other components is prohibited under U.S. or other applicable laws or regulations (a "Prohibited Jurisdiction") and You will not provide access to the Application to any government, entity, or individual located in any Prohibited Jurisdiction. You represent and warrant that: (a) You are not named on any U.S. government list of persons or entities prohibited from receiving U.S. exports, or transacting with any U.S. person; (b) You are not a national of, or a company registered in, any Prohibited Jurisdiction; (c) You will not permit any individual to access or use the Application in violation of any U.S. or other applicable export embargoes, prohibitions or restrictions; and (d) You will comply with all applicable laws regarding the transmission of technical data exported from the United States and the countries in which You are located.
10.6 AI-Generated Content Responsibility. You acknowledge and agree that For Good is not responsible for any actions taken by AI agents, code generated by the Application, or any consequences resulting from Your use of the Application's AI-powered features. You are solely responsible for reviewing, testing, and validating all code and outputs generated by the Application before implementation in any production environment.
10.7 Compliance with AI Regulations. You agree to comply with all applicable AI-related regulations, including but not limited to the EU AI Act, and any other AI-specific regulations that may apply to Your use of the Application. For Good will make reasonable efforts to comply with applicable AI regulations in the provision of the Application, but You remain responsible for ensuring Your use complies with all applicable laws and regulations in Your jurisdiction.
10.8 Third-Party Products.
10.8.1 Integration with Third-Party Products. You may enable integrations or data transfers between the Application and third-party products, applications, and services (collectively, "Third-Party Products"). This includes AI Providers when You use BYOK as described in Section 2.3, as well as other development tools, IDEs, and services the Application may integrate with. For example, if You connect the Application to a third-party service using an API key, token, or other access method issued to You by that third-party service ("User Third-Party Credentials"), that service is a Third-Party Product, even if For Good has its own independent relationship with the same third party.
10.8.2 Third-Party Service Disclaimers. FOR GOOD EXPRESSLY DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR THIRD-PARTY PRODUCTS. For Good makes no representations or warranties regarding Third-Party Products, including but not limited to, uptime, availability, functionality, output quality, accuracy, non-infringement, privacy practices, or adherence to Your expectations. For Good has no obligation to review, vet, filter, modify, or monitor any content received from Third-Party Products, but You do. Anything disclosed to the Application by a Third-Party Product is considered Your Input, and You are responsible for it. You acknowledge it is Your responsibility to ensure compliance with terms, security, and data privacy standards of any Third-Party Products You use.
10.8.3 Credential Management. You are solely responsibility for the security, confidentiality, and proper management of all User Third-Party Credentials used to access Third-Party Products through the Application, including implementation of appropriate credential rotation and access revocation procedures.
10.8.4 Usage and Billing Responsibility. You are solely responsible for (a) monitoring usage metrics, consumption patterns, and associated costs related to Third-Party Products, and (b) all charges, fees, or costs incurred through Your use of Third-Party Products. For Good is not responsible for or involved in billing arrangements between You and providers of Third-Party Products.
10.9 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms shall remain in full force and effect.
10.10 Waiver. No failure or delay by Us in exercising any right under these Terms shall constitute a waiver of that right.
10.11 Email Communications. We may communicate directly with You via email with respect to any support, training, product updates, release notes, best practices or other information related to any Application, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.
10.12 Publicity. Either Party may reference the name and logo of the other Party in lists of its customers or vendors, unless or until the other Party provides direction not to do so via written notice.
10.13 Notices. Notice(s) to You from Us may be made via email or through the Application which shall satisfy any legal requirement that such communications be in writing. Notice(s) from You to Us shall be in writing, mailed to, For Good AI Inc., 500 W Hamilton Ave, 112550, Campbell, CA 95008, USA, with copy via email to notice@zencoder.ai.
10.14 Contact Information. The Application is offered by For Good AI Inc. (dba Zencoder Inc.). Our mailing address is For Good AI Inc., 500 W Hamilton Ave, 112550, Campbell, CA 95008, USA. You may contact Us by sending mail to the foregoing address or by emailing contact@zencoder.ai.